Shipping & Returns

 

Shipping Policy

Last updated: June 05, 2020

When you shop at Get Ready Survival you will be given a shipping quote from one of our authorized carriers according to your ship to address. Some products have fixed shipping rates regardless of your location in the USA. We normally ship ground within 48 hours of payment receipt. Our goal is to get your purchase to you as quick as possible and may ship items on the same order from different warehouse locationsShould one or more of your items be out of stock or otherwise delayed we will notify you with updated shipping information as soon as possible. Tax is also calculated and charged you according to your ship to address in compliance with regulation and law. 

Shipping Lead Times

Last updated: June 07, 2020

Because of the Covid 19 Pandemic lead times to ship certain products change change day to day beyond our control, our current lead times (subject to change) are:

  • Survival kit orders 5-7 business days
  • Larger bulk orders 3-4 weeks
  • First Aid Cabinets 4-6 weeks
  • Long Term Food Kits 1-4 weeks

 

If you have any questions about shipments or lead times contact us at https://getreadysurvival.com/contact-us/

 

Return and Refund Policy

Last updated: May 29, 2020

Thank you for shopping at Get Ready Survival operated by Ten Star Group.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions.

The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Get Ready Survival.
  • Service refers to the Website.
  • Website refers to Get Ready Survival, accessible from getreadysurvival.com
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 14 days without giving any reason for doing so.

The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement and when approved you will received an RMA # to include on your return packaging. You can inform us of your decision and request an RMA:

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

address:

PLEASE MAKE SURE YOUR RMA # Return Merchandise Authorization) IS INCLUDED AS FOLLOWS

Ten Star Group - RMA #
2414 Kansas St #B
El Paso, TX  79902
 

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be emailed to You.

If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us: